rob and ray. they served the community in newtown for more than 20 years each. but the morning they got the call, they said nothing, nothing, nothing could have prepared them for what they saw. how long have you all been volunteering as firefighters? >> i've got 21 years in. >> almost 25. >> and where were you friday? >> i was working probably about 2,000 feet from the school, on a stone wall, in the business district in the center of sandy hook. so my response time was very quick. i was there very soon. >> so you were there. >> mm-hmm. >> did you have any idea what you were walking into? >> no. >> not at all. matter of fact, we were just talking about that, we had a fire call a few minutes ago, and we were talking about that on the way back, and we were -- you get the initial dispatch and you really don't know what you're coming into. but for the most part, you're ready for it. and this time, that's not the case. >> you're never ready for this. >> no. nobody -- i don't think anybody, anybody anywhere, if they tell you they're ready for something like this, they